www.all-hazards.com

© 2004 International Disaster/Fire Training Institute Inc.

| HOME | ABOUT IDTI | COURSES | INDEPENDENT STUDY | FACTS | ENROLL | EM275 |

Course Title:  EM 275 EOC Management and Operations

See some Sample Test Questions

This course presents information on organizing the EOC, ie., the most prevalent approaches and reasons for using them. You also learn about staffing the EOC for internal management and operations, and how to manage conflict in a stressful environment of emergency management. Finally, options for managing stress are presented. Course materials are from FEMA's July 1995 course G-275 EOC Management and Operations Course.

What You Get:

Module 1: Designing the EOC

13 pages with graphs and illustrations.

This module presents information on how to determine the best location for an EOC and describes the factors that you need to consider in choosing the physical design of the EOC. It also contains information on designing the space and functional layouts for the EOC. Finally, options for financing the EOC are discussed.

Module 2: Managing the EOC

28 pages with graphs and illustrations.

This module presents information on organizing the EOC, i.e., the most prevalent approaches and reasons for using them.. You also learn about staffing the EOC for internal management and operations, and how to manage conflict in a stressful environment of emergency management. Finally, options for managing stress are presented.

Module 3: Operating the EOC

This module presents information on the importance of standard operating procedures (SOPs) in EOC operations, shows you how to create job aids, how to develop various types of Sops using job aids, how to conduct briefings, and explains the requirements for conducting exercises and evaluations of the EOC.

60 pages with graphs and illustrations.

Module 4: Exercising and Evaluating the EOC's Sops

This module consists of a series of tabletop exercises that give you a chance to practice using Sops in situations that would occur in EOC management and operations. You also gain experience in emergency management decision making and problem solving.

23 pages with graphs and illustrations.

Table of Contents

Introduction

Module 1: Designing the EOC

Topic 1: Location and Physical Design
Using a Planning Committee for the Design of the EOC
Determining the Location of the EOC
Choosing the Physical Configuration of the EOC

Topic 2: Functional and Space Layouts
Designing the Functional and Space Layouts

Topic 3: Financing the EOC
Funding the EOC

Module 2: Managing the EOC

Topic 1: Organizing the EOC
Methods of Organizing the EOC
A Fully Operational EOC
EOC and Incident Command System Interface
Emergency Support Function

Topic 2: Staffing the EOC
Staffing the EOC
Position Descriptions

Topic 3: Maintaining Cooperation and Coordination in the EOC

Cooperation and Communication in the EOC
Team Building
Small Group Activity: Effective Teamwork
Managing Conflict
Small Group Activity: Team Work Role Play: Dealing with a Ship Fire

Topic 4: The Psychological and Social Climate of the EOC

Three Principles of Psychological Support
Supervising EOC Staff in an Emergency Situation
Managing Staff Under Stress

Module 3: Operating the EOC

Topic 1: Using Sops in EOC Management and Operations
Standard Operating Procedures

Topic 2: Creating Job Aids
An Introduction to Job Aids
Types of Job Aids
Guidelines for Determining Job Aid Format
Components of a Job Aid
Steps in Creating a Job Aid
Tips for Developing Job Aids

Topic 3: Developing Sops Using Job Aids
Activating and Deactivating the EOC Sops
Notification Sops
Mobilization Sops
Life Support Sops
Operating Equipment and Supplies Procedures
Security Sops
Resource Management Sops
Warning Systems Sops
External Communication Sops
Internal Communications Sops
Reports Sops

Topic 4: Conducting Briefings
Why Conduct Briefings?

Topic 5: Conducting Exercises and Evaluations of the EOC's Sops
Why Exercise?
Benefits of Exercising

Module 4: Exercising and Evaluating the EOC's SOPS

Exercise 1: Activation and Setup of the EOC
Exercise 2: Relocate and Set Up an Alternate EOC
Exercise 3: Resolving Operational Problems in the Alternate EOC
Exercise 4: Managing the EOC
Exercise 5: Deactivating the EOC

Final Exam

SAMPLE TEST QUESTIONS

People under stress tend to:

a. Act impulsively.
b. Concentrate on little problems.
c. Forget what to do.
d. All of the above.

When an emergency occurs that requires a chief of services, they should

a. let the emergency dictate where they should respond to.
b. respond to the scene of the emergency.
c. delegate their responsibility to an assistant.
d. report immediately to the EOC
.

| HOME | ABOUT IDTI | COURSES | INDEPENDENT STUDY | FACTS | ENROLL | EM275 |
Copyright © 2004 International Disaster/Fire Training Institute, Inc.
All rights reserved.
Website www.all-hazards.com
Email director@all-hazards.com

Government publications used in this document have been electronically transcribed by
International Disaster/Fire Training Institute, Inc.
Sources used to develop these courses are public domain documents.