© 2004 International Disaster/Fire Training Institute Inc.
EM 270_6 Working Through A Disaster
What You Get: 66 pages in 6 Units.
See some Sample Test Questions
The purpose of the Working Through a Disaster training course is to provide front-line local government employees with an improved ability to plan for and cope with the problems of working through and recovering from disasters.
Upon completing this course, the students will be able to:
The students for this course should be front-line local government employees performing functions that bring them into contact with the public and with employees who face greatly increased workloads as a result of disasters.
may choose to make the class mandatory for some or all employees.
Note: Listed videos not included in course and not needed to complete the course.
Unit 1: Getting Ready for the Next One
This unit will introduce the students and the instructors. It will also provide an overview of the course objectives and agenda. Students will have an opportunity to describe some of their experiences with past disasters.
Unit 2: Forming Partnerships
This unit will review organizational structure and relationships between various Government agencies following a disaster. It will also overview the Incident Command System and the Federal Response Plan. Students will identify organizations they are likely to partner with following a disaster.
Unit 3: Communication: The Two-Way Street
This unit will review the importance of active listening and provide students with opportunities to practice their active listening skills. Students will practice asking probing questions to gather information from citizens. Students will also discuss the importance of observing nonverbal behaviors. Finally, students will look at strategies for dealing with the media following a disaster.
Unit 4: Making Referrals and Following Up
In this unit, students will identify appropriate referral locations and will address working with "hard-to-help" customers.
Unit 5: Dealing With Emotional People
In this unit, students will discuss strategies for working successfully with emotional people. Students will examine strategies for communicating effectively and identify a repertoire of responses to use when addressing an emotional person.
Unit 6: Taking Care of Yourself
This unit will review
the typical stress reactions that students are likely to feel during a
disaster (and emphasize that these reactions are normal). Students will
then identify strategies to address stress issues in future disasters.
The Federal Response Plan is based on
a. Emergency Support
One method to improve your "active listening" skills is to
a. Look directly
at the person and do not take notes as this will distract you.
Your ability to make
referrals is greatly increase by having responses to common customer questions
identified ahead of time. True or False.
Copyright © 2004 International Disaster/Fire Training Institute, Inc.
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publications used in this document have been electronically transcribed